FAQ

Terms & CONDITIONS

W.e.f. 1 Sept 2020

For Enrolment or a Trial Class

WHERE ARE YOU LOCATED?


We are located at: 232A Upper Thomson Road, Singapore 574363 (Second Floor) Next to Siam Square Mookata and Pet Philosophy.




HOW DO I GET TO YOUR STUDIO?


By MRT: Nearest MRT Station: Marymount (Circle Line) 10-minute walk By Bus: Nearest Bus Stops: Bef Thomson Ridge, Bef Jalan Todak, Sing Ming Plaza Buses Available: 52, 130, 132, 162M, 162, 163, 165, 166, 167, 410G, 410, 410W, 855, 980 Within 3 minute walk Driving & Parking: Street Parking Available Nearest Carparks: Thomson V Two (Shopping Centre Basement Carpark), Sin Ming Plaza (Public Carpark)




WHAT ARE THE STUDIO HOURS?


Monday | Closed Tuesday | 9am–8pm Wednesday | 9am–9pm Thursday | 9am–9pm Friday | 8am–8pm Saturday | 8:30am–6pm Sunday | 1pm–6:30pm




AM I TOO OLD TO START LEARNING BALLET?


Nobody is ever too old to start learning ballet! We have programs that cater to all ages and abilities. Contact us to enquire which program is right for you.




I DO NOT HAVE ANY EXPERIENCE AND AM LOOKING TO START BALLET AS AN ADULT. WHAT ARE YOUR ADULT BALLET CLASSES LIKE?


Our Adult Ballet Classes are designed for adults of all ages and abilities to drop-in anytime. They are suitable for those with or without prior ballet training. These non-syllabus classes all focus on ballet training, but with different emphasis on technique, fitness, or stretching to cater to specific needs of the students. Find out more on our Adult Ballet Class page which class is suitable for you!




HOW CAN I BOOK A SPOT FOR THE ADULT BALLET CLASSES?


You must contact us to book any Adult Ballet Class at least 6 hours before class to ensure your spot. You may contact us via SMS/Whatapp to +65 9785 5989, or email us at thomson@theballetacademy.com.sg. If you cannot attend class, you must notify us about cancellation at least 6 hours before the class time.




WHAT ATTIRE SHOULD I COME IN?


We have attire requirements for each grade. Attire can be ordered and purchased at our studio. Students must dress in the required attire for each class. In addition, all students hair must be neatly secured in a bun with stray hair away from the face. All students must be appropriately groomed for class. Contact us for more information on attire requirements for each grade. For Adult Ballet Classes, please wear form-fitting attire that is comfortable and can dance in. It is recommended you wear a leotard and pair of tights or leggings / tight sweat pants or shorts paired with a tank top or t-shirt (men) with ballet shoes. Ballet shoes can also be ordered and purchased at our studio.




DO I NEED TO BE IN FULL ATTIRE IF I AM COMING FOR A TRIAL CLASS?


We advise that you come in recommended attire, but if you are unable to do so, you can come in anything you are comfortable in and can stretch in, e.g. track pants or leggings and a tank top with socks.




CAN BOYS / MEN COME FOR CLASS?


Absolutely! #BoysDanceToo. Ballet is not only for girls, but boys and men dance as well. Ballet is a perfect way for boys to develop their strength, flexibility, coordination and express themselves through dance!




HOW LONG IS ONE TERM? HOW MANY LESSONS ARE THERE IN A TERM?


One term is 3 months long. Each term commences on the 1st day of the first month and ends on the last day of the third month, regardless of the number of sessions. The exact length of a term varies from 10-13 weeks depending on the calendar. Thus, the number of lessons per term varies. Commitment to a term is mandatory. Our yearly schedule is as follows: Term 1: May–July Term 2: August–October Term 3: November–January Term 4: February–April Each term will have a term break where classes will be suspended and the school will be closed. Term breaks will be announced and students will be notified when letters are sent out for next term payment – at least 6 weeks in advance of the new term. The school will also be closed during all Public Holidays, as gazzetted by the Government of Singapore.




HOW LONG IS EACH CLASS?


Class length varies by grade. Refer to the table below find out how long each class is: DTYT – Primary | 45 min Grade 1 – Grade 5 | 60 min Grade 6 – Grade 8 | 90 min Inter Foun – Adv Foun | 90 min Teens & Adults | 60 min For Adult Ballet Class: 60 minutes.




HOW OFTEN AM I TO COME TO CLASS?


Students are only required to come once a week during the assigned class time. Students are to attend twice a week from Grade 4 onwards. As the timing gets closer to the exam dates, students going for the exam in grades Pre-Primary to Grade 3 will come for an additional coaching class session once a week. For Adult Ballet Class, you can come for as many or little classes as you want!




WHAT IF I AM LATE TO CLASS?


Students must arrive on-time for every class. Tardiness will not be tolerated over a long period of time. For Adult Ballet Class: students who arrive more than 15 minutes late will not be allowed into the class due to safety reasons.




I HAVE MISSED A CLASS. AM I ALLOWED TO MAKE-UP THE CLASS?


Refunds will not be given for a missed class. Students are heavily encouraged not to miss any classes. If a student will be absent from class due to sickness, family or school events, holidays or personal reasons, the student must inform the studio beforehand. Students may come for a make-up class to replace the missed class only if the reason for a missed class is MC (medical reason) or a school event. In each case, the student must provide us with proof of valid forms from the doctor or school. Make-ups will not be provided for any other reason. For Adult Ballet Class: Make-up classes are not allowed for students on either the Fixed or Flexi Plans. Make-ups are not available for plans that have expired (3 months).




I WILL BE AWAY ON HOLIDAY AND WILL BE MISSING A CLASS. CAN I MAKE-UP THE CLASS?


Students are not allowed to make-up classes if they will be away on holiday. Make-ups are only provided if the reason is MC (medical reason) or a school event. In addition, refunds will not be given for a missed class. For Adult Ballet Class: Make-up classes are not allowed for students on either the Fixed or Flexi Plans. Make-ups are not available for plans that have expired (3 months).




I WILL BE ON HOLIDAY AND WILL MISS CLASS. CAN YOU PRORATE MY TERM FEES OR PROVIDE A REFUND FOR THE MISSED SESSION?


Prorated term fees only apply to new students who enroll in the middle of the term. If a student is to miss a session due to being on holiday, refunds or prorated term fees will not be given. Students must pay for the term in full, even if they know prior that they will be missing a class. Students must commit to an entire term and pay the full term fees. Furthermore, there are no refunds of term fees after payment has been made.




I WOULD LIKE TO WITHDRAW FROM MY CLASSES.


Students’ enrolment in the school is on a continuous basis unless a student wants to withdraw. If students would like to withdraw, a withdrawal slip (can be received from the front desk) must be filled out. Only a written form will be considered for withdrawal by the student or parent. The withdraw form must be completed and submitted before the end of the term. The deposit will be refunded only upon one month of withdrawal notice before the new term starts. E.g. Feb– April Term, must notify by 31 March. The deposit will only be refunded in cheque only. If the withdrawal notice is less than one month before the new term starts, then no refund of the deposit will be given.




I WOULD LIKE TO WITHDRAW IN THE MIDDLE OF THE TERM. CAN I GET A REFUND ON MY TERM FEES?


No refunds will be given if a student decides to withdraw in the middle of the term. The student must forfeit the amount of term fees left of the term. Students are not recommended to withdraw in the middle of the term. Withdrawals must occur at the beginning/end of each term.




WHAT IF THERE IS A CHANGE IN THE SCHEDULE?


We reserve the right to change the advertised schedule and teacher without prior notice. Students wishing to make a class change must first obtain approval from the teacher, as well as confirm a free slot in the class they wish to transfer into. For Adult Ballet Class: The weekly schedule will be posted at the beginning of each week on our Adult Ballet Class Schedule page. Please visit back frequently for changes of class, teachers and timings.




WHAT IF THERE IS A CHANGE OF TEACHER?


We reserve the right to change the advertised schedule and teacher without prior notice. Classes will be assigned another teacher should the teacher be absent due to illness, vacation, or resignation/termination of employment from The Ballet Academy Pte Ltd. Notice of replacement teacher will the posted on the studio door. For Adult Ballet Class: Teachers are subject to change without prior notice. Check back frequently to the Adult Ballet Class Schedule page for the latest updates.




WHEN IS TERM BREAK? ARE THERE CLASSES ON PUBLIC HOLIDAYS?


Each term, there will be one term break. Thus in the calendar year, there will be 4 term breaks. Term breaks will be announced at the beginning of each cycle, except for the term break in the February to April term. This term break will be confirmed after the announcement of the RAD Exam dates which occur yearly in March or April. The studio is closed and classes will not be held on all Public Holidays as gazzetted by the Government of Singapore. The studio will be closed for the following 4 holidays on both the eve and day-of: Chinese New Year, Hari Raya Puasa, Deepavali, and Christmas. For term breaks and Public Holidays, no make-up classes will be scheduled, and no refund of term fees will be given in lieu of any classes which would otherwise have been held on the aforementioned days.




WHEN ARE THERE NO CLASSES?


The studio will be closed on Public Holidays and term breaks. Term breaks will be announced and students will be notified when letters are sent out for next term payment, at least 6 weeks in advance of the new term. Each term will have a term break. For Adult Ballet Class: There will be no class and the studio will be closed on Public Holidays. Classes will be held throughout term breaks of the regular term schedule. However, if there are unexpected closures, students will be notified and updates will be posted on the Adult Ballet Class Schedule page, social media and via SMS/WhatsApp or email.




AM I ALLOWED TO OBSERVE MY CHILD’S CLASS?


It is a studio policy that parents are not allowed to observe classes. Classes will be conducted behind closed doors.




WHAT IS THE CLASS CANCELLATION POLICY?


We will inform students and parents beforehand is a class is canceled. In most cases, we will schedule a new time for the class to be held, however, if no new class is scheduled, then a refund will be given.




WHEN DO THE STUDENTS GO FOR EXAMS?


The RAD exam cycle is in March-April. Vocational exams occur in August-September. Going for examinations is optional to the student and is subject to the discretion of the teacher. We require additional examination fees, including attire, administration, mock-exam and coaching classes, if the student wishes to go for exams. Contact us for more information on RAD exams and exam fees.




HOW CAN I REGISTER AND MAKE PAYMENT?


All new students (including Adult Ballet Class students) must fill out a registration form and complete payment before class starts. Payment can be made by cash, cheque (made out to "The Ballet Academy Pte Ltd") or PayNow. For our registered classes (non-Adult Ballet Class), there is a refundable deposit of one term's fees for new students. The deposit will be refunded upon one month of withdrawal notice before the new term starts. E.g. Feb–Apr Term, must notify of withdraw before 31 March. If withdrawal notice is less than one month before the new term starts, then no refund of the deposit will be given. New classes require a minimum of 3 students to begin. As of September 2020, there is also a non-refundable registration fee of $50 for all new students, including Adult Ballet students that purchase a Fixed or Flexi Plan. Please approach our front desk reception for assistance in registration and making payment. Reception may also answer any questions you may have regarding these processes, as well as general inquiries.




WHAT PAYMENT MODES DO YOU ACCEPT?


We accept payment with cash, cheque (made out to "The Ballet Academy Pte Ltd") or PayNow. We do not accept credit card, NETS or any other form of payment at the moment.




HOW MUCH ARE CLASS/TERM FEES?


Each term is 3 months long. Term fees vary by grade. Students must commit to an entire term. Term fees are inclusive of GST. Term fees will be prorated accordingly only if a student joins in the middle of the term. Please contact us to enquire more about term fees. You may elect to do a trial class before committing to a term. Trial class fees vary by grade. Refer below to find out how much a trial class is for your grade below: DTYT – Primary | $25 per session Grade 1 – Grade 5 | $35 per session Grade 6 – Grade 8 | $45 per session Inter Foun – Adv Foun | $55 per session Ballet for Teens & Adults (Graded) | $30 per session For Adult Ballet Class: Trial Class (1 session) | $30 Fixed Plan (10 sessions) | $230 [Students must come for 10 consecutive weeks. If the student misses a session, cannot make-up unless the student informs us beforehand.] Flexi Plan (10 sessions) | $280 [Students must inform us beforehand of their attendance for class to ensure your spot.] **Please note that our 10 class packages (Fixed + Flexi) are valid for 3 months from the date of your first class. All prices are subject to change.




WHAT IS YOUR REFUND POLICY?


There are no refunds or exchanges, except with term fees deposit for non-Adult Ballet Class students. The deposit will be refunded upon one month of withdrawal notice before the new term starts. E.g. Feb-April Term, must notify of withdrawl before 31 March. If the withdrawal notice is less than one month before the new term starts, then no refund of the deposit will be given. For Adult Ballet Class: There are no refunds or exchanges and class packages are non-transferrable. You can write in to thomson@theballetacademy.com.sg to explain your situation but decisions will only be made on a case by case basis.
IS THERE A REGISTRATION FEE IF I SIGN UP? Yes, all students are required to pay a non-refundable registration fee of $50 when signing up for class or purchasing an Adult Ballet Class plan. For example, all registered class (DTYT1 + 2, RAD Graded, Ballet for Teens, and Ballet for Adults graded) students must pay the $50 registration fee when paying term fees to sign up for a class. All Adult Ballet Class students students must pay the $50 registration fee when they purchase a Fixed or Flexi plan.




MISC INFORMATION


Outside shoes must be left at the door and not worn inside the studio building. Attendance is taken at the beginning of every class. We are not responsible for lost or damaged belongings.




DATA PROTECTION AND PRIVACY


The Ballet Academy Pte Ltd ensures that your personal information and data are fully disclosed and will not be shared outside the company. This includes contact and payment details. We are permitted to share your information only when we have been given your permission to do so or where the law requires.




LIABILITY


As the legal parent or guardian, I release and hold harmless The Ballet Academy Pte Ltd, its owners and operators from any and all liability, claims, demands, and causes of action whatsoever, arising out of or related to any loss, damage, or injury, including death, that may be sustained by the participant and/or the undersigned, while in or upon the premises or in route to or from any of said premises. I understand that appropriate physical contact is required during the instruction of dance, and I give permission for instructors to make appropriate physical contact with me or my child for such instruction.




PHOTO/VIDEO RELEASE AND AGREEMENT


By registering, you consent to the right of The Ballet Academy Pte Ltd to use students’ photography or videography for marketing purposes.




CHANGES TO THE TERMS AND CONDITIONS


The Ballet Academy Pte Ltd reserves the right to change and modify these terms and conditions.




AGREEMENT TO THE TERMS AND CONDITIONS


Terms and conditions must be accepted with the appended signature of the student or parent and/or guardian. By enrolling yourself or child in the school, students attending classes are taken to have accepted the Terms and Conditions.





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THOMSON BRANCH

232A Upper Thomson Road

Singapore 574363

SIN MING BRANCH

8 Sin Ming Road #01-04

Singapore 575628